What a Kansas City Dumpster Rental Can Give You that a Corporate Franchise Can’t
How often do we hear ourselves saying, “I can’t get a hold of anyone because you have to deal with a corporation for customer service!” or “This company doesn’t have any flexibility to work with me the way I need because there’s a parent corporation involved!”
These are the kinds of observations many people make when dealing with a large corporate franchise. While we’d all like to go with the first name that pops up on our screen – the corporate franchise – there are some clear drawbacks.
Fortunately, there’s also a solution. A locally-owned and operated company can provide advantages that you may not have expected, especially when you need a large or small residential roll-off dumpster for your next project.
Find out how to avoid the challenges of working with the oversized waste management solution franchises, and learn what difference a locally-owned and operated Kansas City dumpster rental company can make for you and your next project.
What are the 3 Big Downsides to Working with a Corporate Franchise Waste Management Solution?
While there is one potential benefit to working with a corporate franchise – you recognize their name – there are several downsides that need to be addressed.
- They’re one-size-fits-all.
- Key decision makers are elsewhere.
- They don’t have a community mindset.
How Working with a Corporate Franchise Waste Management Solution Can Go Wrong
These three downsides can directly affect you when you’re renting a dumpster in Kansas City. Let’s take a look at a scenario that illustrates all three of these points very clearly.
You Start Your Remodel, Hoping for the Best…
Suppose you’re working on a home remodeling project, and you need old cabinetry removed from your kitchen. You’ve seen some large dumpsters outside of a building downtown, and you decide to call the number to order a small residential roll-off dumpster.
When the dumpster arrives, it’s far too large for your needs, and you realize that you’ve paid too much. You decide it’s time to call customer service. However, when you search for a phone number, it’s an out-of-state area code.
But Suddenly Something Goes Wrong…
The operator asks you what part of the country you’re calling from. They unfortunately don’t have a record of your purchase. They then direct you to a regional office that finds your order in the system, but when you try to explain the problem, they direct you back to the original number.
And Now You’re Stuck…
You get the feeling you have a classic customer service calamity on your hands. You call the national customer service hotline again, and begin to feel like you’re going in circles. Finally, you decide to call the local franchise owner, who says they completely understand, but don’t have the authority to issue a refund: that lies with “corporate.”
Don’t Get Caught in a Corporate Maze with a Franchise Waste Management Solution
You can see the frustration. A corporate franchise’s authority rests in the hands of business leaders who are outside of the Kansas City area. When there’s flexibility needed and excellent customer service to be provided, the people who are supposed to have your back are nowhere to be found.
If you’ve experienced these kinds of frustrations in other industries like online retail, know that there’s a similar contrast between local excellence and the bloated maze of national corporations in the residential dumpster rental business, too.
How Do I Know If I’m Dealing with a Corporate Franchise Waste Management Solution?
There are several ways to know if you’re dealing with a large corporate entity that doesn’t “see” you as the local, aspiring, Kansas City resident you are.
Here’s how you can tell:
- Their phone number is not familiar.
- The “About Us” button on their website takes you to a parent company.
- There’s information on the website about “Owning a Dumpster Rental Franchise.”
- You don’t find an authentic Kansas City story associated with the business.
These tell-tale signs should tip you off that you’re not going to benefit from a locally-owned and operated Kansas City dumpster rental service. If you’re looking for a large or small roll-off residential dumpster rental, here’s how a locally-owned rental dumpster business can help.
What are the Benefits of Working with a Locally-Owned Waste Management Solution?
Let’s think for a moment about what the “local” in “local business” means. Local means, of course, that the business was founded right in Kansas City. However, when a business is founded here, what other benefits does the designation of “local” provide?
- A local business is invested in its hometown: A business that establishes itself locally is specifically dedicated to serving local customers for a reason. The business knows they can add value to the community and economy, and has chosen to work in a certain place for a reason.
We Love KC
This couldn’t be more true of Small Haul Containers. Our large and small roll-off residential dumpster rental business wants to see our metro area’s homeowners and civic organizations thrive as they go about the work of remodeling, renovating, clearing, restoring, building, and creating in Kansas City – the town we call home.
- A local business sees customers as family: We’ve heard it said that when a business establishes itself locally, they usually do so because they’ve found a need in the market that they want to address – typically a need that they’ve experienced themselves. Therefore, they want to provide a service that has not been previously provided, and treat customers the way they wish they’d been treated themselves.
KC is Family
Again, this observation reflects exactly what happened when the idea for Small Haul Containers was conceived. Our family was in the process of a home remodel, and noticed the lack of availability of a local, affordable, efficient, and kind waste management solution that could get to our doorstep when we needed them most. We realized then that we could provide this service by playing a role in supporting the dreams of other Kansas City homeowners and the many others who need to rent a dumpster to achieve their goals. Every time we work with a customer, we think back on our beginnings. How would we like to be treated? How can we extend that same grace to our customers?
- A local business tends to tailor its pricing to the region: To get into the economics of owning a business, it’s very important to us that our Kansas City dumpster rentals are affordable – and not just for anyone. We want them to be affordable for Kansas Citians, based on the comparable value of similar services in our area. Imagine if we based our prices, for example, on a larger metropolitan area where the value of a dollar is much lower, such as in an East Coast city.
Our Business is Tailored to YOU!
At Small Haul Containers, we think ensuring our prices are fair for our metro area makes sense. When you work with us to rent a dumpster in Kansas City, whether it’s a large or small residential roll-off dumpster, our services are tailored to Kansas City homeowners and business owners, and this includes how we’ve established our price point.
Related Blog: How to Save Money with Your Roll-Off Dumpster Rental
Small Haul Containers Has the Perfect Fit for Your Kansas City Waste Management Solution
Whether it’s a small, residential roll-of dumpster for a home renovation or cleanout, or a commercial dumpster for a big community project, we have your back with the perfect fit for your project.
Click to learn more about our residential and commercial dumpster rental sizes. When you’re ready, you can give us a call at (913) 289-9430 or send us a message online. We’re ready to get to work in the metro area we love most: Kansas City!